Hiring Talent
Position #1 - Sim Racing Lounge Manager:
(Still open to hire as of May 10, 2023)
The Racing Center Calgary is seeking an experienced, passionate, and dynamic Sim Racing Lounge Manager to oversee the daily operations of our state-of-the-art sim racing facility. Our lounge features 6-8 high-end sim racing rigs and the world-class Varjo XR-3 virtual reality goggles. The ideal candidate will have a strong background in customer service, gaming, or entertainment industry management, and a deep understanding of sim racing and virtual reality technologies.
Responsibilities:
- Manage the daily operations of the sim racing lounge, ensuring a smooth and enjoyable customer experience.
- Hire, train, and supervise lounge staff, including scheduling, performance management, and ongoing professional development.
- Maintain a clean, safe, and welcoming environment for customers and staff.
- Oversee the maintenance and troubleshooting of sim racing equipment, liaising with technicians and suppliers as needed.
- Develop and implement marketing and promotional strategies to attract new customers and maintain a loyal client base.
- Monitor and manage inventory of equipment, parts, and accessories.
- Handle customer inquiries, feedback, and complaints with professionalism and courtesy.
- Ensure compliance with all local regulations, safety guidelines, and company policies.
- Manage lounge budget and financial reporting, including revenue projections, expenses, and profitability analysis.
- Stay current on industry trends, new sim racing technologies, and gaming events to continuously improve the lounge experience.
Qualifications:
- Minimum of 3 years of experience in management, preferably within the gaming, entertainment, or hospitality industry.
- Strong knowledge of sim racing and virtual reality technology.
- Excellent customer service and interpersonal skills, with the ability to interact effectively with diverse clientele.
- Proven ability to lead, motivate, and manage a team.
- Strong organizational, time management, and problem-solving skills.
- Proficient in Microsoft Office Suite and basic computer skills.
- Excellent written and verbal communication skills.
- Flexible schedule, including the ability to work evenings, weekends, and holidays as needed.
To apply, please submit your resume, cover letter, and any relevant work samples or references. We thank all applicants for their interest, but only those selected for an interview will be contacted.